In general Realta keeps your personal data for the duration of our business relationships. Data retention may occur after the end of business relationship as specified by the agreement between Realta and its customers, as required by applicable laws, as required by a legal claim or proceeding, in order to provide or fulfill particular outstanding work, to address complaints and resolve issues, or other legitimate business reasons.
Realta collects information in connection with the interaction within our website and our products. Accordingly, the information we collect is within the context of the interaction. The information we collect is provided directly from you and through third parties.
During interactions between you and us, we may collect these types of information: the pages you access, your computer IP address, device/software type, location information, connection information, etc.
In order for us to provide you with certain types of services, we require that you provide information that may include personal data. You reserve the right to decline, however in such cases you may limit the amount of service or feature that we can provide. As well, should we be required by law to request personal data and you decline, we may not be able to proceed in providing you with particular products or services. You will be informed whether your decision regarding providing us with data is critical or optional.
Realta uses the data we collect in order to improve our level of service to you and to bring you the best experience with utilization of our products. Particularly, collected data is used for:
• Delivery of products and services, including updates, security, troubleshooting, support.
• Product development and improvement.
• Providing you with personalized experience.
• Marketing and advertising purposes.
• Measuring our performance in maintaining Service Level Agreement.
• Training purposes.
Realta may share your personal data (which you have approved to be shared) in order to fulfill your request for particular products or services. We may share your data with our affiliates, subsidiaries, other vendors that partner with us under the following conditions: a) when requested by law; b) in order to help protect lives; c) in connection with securing our products; d) to protect the rights and properties of Realta and its customers; and e) improve your user experience and provide you with personalized services.
Realta puts best efforts in order to secure your personal data. We implement appropriate procedures and technology to ensure the security of your personal data.