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Nowadays, the hospitality industry is facing ever-increasing
challenges to provide 5-star service. Customers have become increasingly
critical and aware of the level of services they expect to get
for their money worth. Only by delivering a consistent high-quality
customer service, can you be guaranteed with customer loyalty.
On the other hand, you’re facing the constant pressure to
reduce operational cost and increase profit.
How is this feasible? How can hospitality companies
deliver a consistent high-quality customer service with less cost?
For 26 years, our award-winning intelligent
solution, Rhapsody®, has helped many prestigious
reputable hotels and golf courses streamline their business processes
while retaining customer loyalty – a solution that will
benefit everyone from hotel owner, operator to management.
Rhapsody®
To orchestrate your entire hotel and golf operation
Rhapsody® hospitality solution is specifically designed
to support hotels, golf courses, resorts, boutique hotels
and hotel with golf course.
Rhapsody® directly links your Front Office with your
Back Office. By automating all your business processes, Rhapsody® allows hotel staff to focus more on high-quality customer service
across properties and all communication channels, instead of doing
repetitive administrative work.
Realta’s Rhapsody® is an internationally
acknowledged hospitality solution. In 2002, Rhapsody® is the winner
of APICTA 2002 in Indonesia and also Merit Award
of APICTA 2002 for Best Tourism Application in Asia Pacific.
Key Benefit:
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Fully Integrated Business Process – Rhapsody® integrates every key operational activity –
from Front Desk, Banquet, F&B and other POS, Housekeeping
to the Logistic, Finance and Accounting. For more added values,
Rhapsody® integrates CRM platform that provide analytical figures
for your sales & marketing.
To improve your organizational agility, this
powerful hospitality software also integrates one of Realta’s
powerful HR solution, SIAP +p®.
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Increase customer satisfaction – Rhapsody® lets you focus on and leverage guest satisfaction
to counteract low occupancies and rate reductions.
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Resides in ONE SERVER only – unlike others, Rhapsody®’s configuration needs
ONE server only which means increasing the speed of computer
performance significantly.
Rhapsody® is a strong powerful solution that fully
integrates business applications with value added features that’s
unique to the hospitality industry.
Key Features:
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World-class Customer Service/Front
Desk
Rhapsody® helps the Front Desk officer to deliver quick, accurate
and efficient response that leaves your customers with a satisfying
and pleasant experience.
With Rhapsody®, hotel can easily handles group check-in,
check-out, reservation management, room allotment, internet
reservation, folio handling for golf players and so much more.
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Efficient Cash and Sales Reconciliation
To eliminate double data entry and calculation error, Rhapsody® provides an accounting platform that connects all your distributed
POS (front desk, restaurant and other entertainment venues)
with financial modules.
All POS transactional information such as sales, rebate,
house accounts, cash/credit card reconciliation is
directly linked to the General Ledger, Accounts Receivable
and the Cash Management for full-cycle cash and sales
management.
Rhapsody® also has built-in support for multiple properties,
multiple location or multi currency.
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Re-invent Your Logistic
Rhapsody® allows you to leverage purchase, inventory and distribution
across departments. Maximize internal efficiency by helping
your purchasing department make smart purchasing decision. The
software offers comprehensive procurement management from Daily
market list, receiving record form, inventory control to food
costing solution.
To your convenience, Rhapsody integrates the F&B module
with the Purchasing (Cost Control) module. With Recipe builder
and Menu Engineering Report, Purchasing (F&B) department
will be able to analyze the total cost and prepare an efficient
and continuous budgeting, sourcing and purchasing strategy,
and forecasting.
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Flexible and Customizable
Rhapsody is flexible and customizable to your needs.
Strong Added Value
Rhapsody® offers rich user experience with absolute flexibility
and strong performance.
RealEIS (Executive
Information System)
By utilizing Real EIS, executives and hotel staff can issue standard
reporting with any kind of parameters they want without
ever having to re-program the software, such as Room Revenue,
Outlet Revenue, F&B Revenue, etc.
These reports give executives real-time information
on performance, progress and momentum at anywhere and anytime.
Using these reports, executives and hotel staff can evaluate the
company’s position (against competitors) in related industries
and take better faster decision.
Real SMS (Short Messaging
System)
RealSMS allows you to embrace your guests wherever they are. You
can send SMS messages to mobile phone anywhere in the world, making
your message more accessible than email.
By utilizing RealSMS, hotels and golf courses can
provide an added-value service to customers.
Guests can check hotel rates and make reservations via SMS anytime.
You can also utilize RealSMS to send alerts to traveling clients
to confirm bookings, remind them about forth-coming trips 24 or
48 hours prior to check-in. This way, hotels can keep their administration
of no-shows and cancellation charges to a minimum.
RealSMS also act as a marketing
tool that let you stay in touch with clients. Hotels and golf
courses can send notification of any ongoing events that might
interest clients.
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