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To gain customer loyalty in this competitive market,
companies must optimize their service processes and provide employees
with the information and tools they need to deliver a superior
customer experience.
But how do you deliver superior support, increase
customer satisfaction, increase productivity and reduce costs
all at the same time? The answer is easy.
HEAT®
Simply Powerful
HEAT® is a powerful, yet affordable service management
solution designed specifically for any help desk, service desk
and customer service to dynamically manage information.
For more than a decade, this award-winning software
has been the miracle for fast growing company. The systems have
proven to be unfailingly reliable and fast performing, making
it possible for the company to dramatically cut its support system
maintenance costs, adapt the systems to ever-changing needs, centralize
contact details, and best of all, earn priceless points with customers.
Why HEAT® Service & Support?
 Intuitive wizards for fast implementation
Highly customizable, no programming required
Easy-to-use call logging, tracking, reporting
and management features
Excellent customer service, training and
support programs
Key Features:
• HEAT® Quick Start Wizard - HEAT® can be easily integrated with any of IT Service Management
modules.
• HEAT® Call - management
software is fully customizable and includes automatic escalation,
automatic ticket generation, and proactive service-level management.
• HEAT® Answer Wizard –
uses a “consultant in the box” approach to deliver
240 ready-to-run reports. This product makes it easy for the
support center manager to ask and answer the key business questions
that are instrumental to running a world-class operation.
• HEAT® Manager's Console – shows a graphical view of overall operational status.
• iHEAT® – provides
remote access to HEAT® from any Web browser with no additional
plug-ins required. Enabled 24/7 remote access to core HEAT functionality,
allowing technicians greater mobility and productivity.
• HEAT® self service - Significantly reduce call volumes. With HEAT® Self Service,
customers can search the knowledge base, submit a new service
issue or check the status of an issue – without adding
to your incoming call volume.
Combined WITH GOLDMINE®, HEAT® will
give you A COMPLETE CRM SOLUTION that delivers seamless and superior
customer experience.
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